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Fire Service Technician

2 months ago

Minot, North Dakota, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a key member of our service team, you will be responsible for troubleshooting and repairing electronic fire alarm systems and other related building system products at customer sites.

Key Responsibilities
  • Receive service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
  • Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items.
Requirements
  • 3 plus years' experience with fire alarm, access control, security intrusion, sound and communications systems.
  • Must be able to interpret blueprints, diagrams and specifications.
  • A good working knowledge of computers is necessary.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Retain any licenses that are required by National, State and Local codes.
Preferred Qualifications
  • Technical training preferred.
  • NICET II preferred.