Customer Experience Specialist

7 days ago


Charleston, West Virginia, United States BuzzClan LLC Full time
Job Summary:
The primary responsibility of the Sales & Service Consultant is to provide exceptional customer experiences at every interaction. This role combines elements of customer service and sales, promoting problem-solving skills to turn any situation into a positive experience.

Key Responsibilities:
Promote and sell products and services to customers
Provide excellent customer service via phone calls
Negotiate and complete save/service order requests from customers
Work with customers patiently, tactfully, and efficiently
Inform customers accurately about various fees and adjustments
Offer options to customers based on their product and service needs
Achieve active listening skills and follow tactical call flows to optimize the customer experience.

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