Bookstore Associate

Barnes & Noble is seeking a passionate and knowledgeable Bookseller to join our team. As a Bookseller, you will be the heart of our store, helping to create a unique and engaging shopping experience for our customers.

You will be responsible for providing excellent customer service, sharing your knowledge of books with customers, and creating enticing displays that showcase our products. Your passion for books and people will ensure that our customers have a great experience when they visit and shop with us.

• Create a welcoming environment for customers and engage with them to share your love and knowledge of books.
• Ensure a vibrant bookstore through the flawless execution of bookstore basics, including presentation, commerciality, section detail, localization, and sense of theater.
• Leverage key campaigns such as Our Monthly Picks, preorders, etc., to hand sell and engage in conversation with every customer.
• Educate yourself continuously on books and the industry, supporting the store with this knowledge to give customers a great experience when they visit and shop.
• Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community.
• Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting.
• Help with events and community outreach.
• Protect company assets by adhering to all processes in controlling shrink, expense, and payroll.
• Recognize and offer to help both customers and employees with urgency and care.
• Model expected behaviors to ensure compliance with all policies and procedures.

• Possess a passion for books and a desire to share that passion with others.
• Have a positive and can-do attitude, with a willingness to work in an ever-changing environment.
• Enjoy working with people and be able to clearly and respectfully communicate and express oneself.
• Be able to treat customers as the first priority at all times and grow knowledge of books, the industry, and the market.
• Exhibit and demonstrate initiative, support company goals and initiatives, and be a team player.
• Show respect and kindness to fellow booksellers and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.