Customer Retention Ambassador

4 weeks ago

Lititz, Pennsylvania, United States TruGreen Limited Partnership Full time

**Job Summary**

We are seeking a skilled CUSTOMER RETENTION AMBASSADOR to join our team at TruGreen Limited Partnership. As a key member of our customer success department, you will play a critical role in ensuring the long-term loyalty and satisfaction of our valued customers.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders alike. A passion for delivering exceptional customer experiences and resolving complex issues will be essential in this position.

In this role, you will receive inbound calls from canceling customers and work diligently to resolve their concerns and retain their business. You will also provide follow-up on customer complaints, set expectations, and escalate issues for problem-solving when necessary.

To succeed as a Customer Retention Ambassador, you must be proactive, results-driven, and able to work independently with minimal supervision. The estimated salary for this position is $45,000 - $60,000 per annum, depending on location and experience.

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