Fuel Service Associate

6 days ago

Brick, United States Royal Farms Full time

About the Role:

The Fuel Service Associate works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Service Associate ensures an exceptional customer experience for all Royal Farms fuel customers.

Key Responsibilities:

  • Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service
  • Ensures all customers are asked if they are using ROFO pay for a fuel discount
  • Responds to customer requests in a timely manner
  • Ensures the vehicle engine is not in operation prior to beginning the fueling process
  • Requests any motorcyclist to dismount from the bike prior to beginning any fueling
  • Pumps fuel into the motor vehicle after confirming the type of fuel needed
  • Collects money from the customer and provides them with a valid receipt
  • Maintains proper records and follows all cash handling policies related to fuel purchases
  • Ensures all tools and equipment in/around the fueling stations are clean and stocked at all times
  • Supports and follows all safety and loss prevention initiatives including-but not limited to-the following:
    • No smoking or vaping at any time while dispensing fuel or while in the fuel pump area
    • Proper use of safety equipment, including safety vest or designated uniform
  • Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
  • Ensures the proper execution of all Royal Farms marketing programs
  • Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows
  • Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened
  • Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)
  • Communicates with the leadership team about customer requests and vendor-related concerns
  • Possesses highly effective communication skills
  • Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)
  • Completes other tasks as assigned by store management

Requirements:

  • The ideal candidate for the Fuel Service Associate position must be at least 16 years old and:
  • Understands that their success is based on their team's success, encouraging and inspiring their coworkers to improve themselves
  • Possesses strong written, verbal, and interpersonal communication skills
  • Possesses organizational skills and basic computer skills
  • Is physically fit, healthy, and able to be on their feet throughout the working hours
  • Can work outside in all types of weather
  • Can frequently lift 10 pounds and occasionally lift up to 30 pounds
  • Interacts easily with diverse employees
  • No experience required
  • Preferably has earned a high school diploma or GED
  • Has thorough knowledge of-and is committed to-Royal Farms culture and values
  • Utilizes basic business math and decision-making skills

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