Customer Service Representative

1 week ago

Overland Park, Kansas, United States Sports Direct Full time
Customer Service Advisor - Bandar Sunway

Frasers Group, a global retail powerhouse, is seeking a highly skilled Customer Service Advisor to join their team in Bandar Sunway. As a Customer Service Advisor, you will be responsible for providing exceptional customer service through various channels, including telephony, web chat, and social media.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You will be responsible for managing customer contacts, resolving issues, and providing a positive customer experience.

Key Responsibilities:

  • Provide exceptional customer service through various channels
  • Manage customer contacts and resolve issues in a timely and professional manner
  • Work collaboratively with other departments to ensure a positive customer experience
  • Develop and maintain a thorough knowledge of Frasers Group products and services
  • Meet or exceed customer service targets and key performance indicators

Requirements:

  • Diploma or degree in a relevant field, such as business, marketing, or communications
  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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