Customer Service Representative

3 weeks ago

Buffalo, New York, United States Legends Hospitality Full time
Job Summary

The Customer Service Representative plays a vital role in ensuring the customer experience is seamless and efficient. This position is responsible for executing orders from start to finish, ensuring accuracy and customer satisfaction.

Key Responsibilities

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Reviews and updates quarterly WIP reports and submit to Vice President of Sales
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoicing system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
• Checks in and receive products from vendors when time sensitive
• Files customer order documentation
• Attends outside sponsorship events and company sales

Requirements

• Bachelor's degree
• Minimum of one year of experience in a similar position, or equivalent combination of education and experience
• Proficient in Microsoft Office products, invoicing systems, online vendor sites

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

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