Customer Service Representative

7 days ago


Collierville, Tennessee, United States United Recovery and Remarketing Full time

Are you a motivated and personable individual looking for a challenging role in customer service? United Recovery and Remarketing is seeking a highly skilled Release Specialist to join our call center team.

Company Overview

United Recovery and Remarketing is a leader in the repossession and auction industry, providing exceptional service to clients across the nation. Our success has been built on investing in our people and utilizing the latest technology to drive growth since 1973.

We operate out of over 40 branches across the country and are committed to creating a working environment that encourages enthusiasm, comradery, creativity, individuality, and grit. As a valued member of our team, you will be part of a family-oriented culture that values teamwork and collaboration.

Job Description

The ideal candidate will handle inbound and outbound calls, emails, and computer systems to manage collateral releases and provide exceptional customer service. The work schedule for this position is from 8:15am to 5:15pm, Monday-Friday, with opportunities for career progression and professional development.

You will be responsible for handling a large volume of calls in a timely manner, ensuring customer satisfaction through attentive listening and accurate information provision. You will also maintain accurate customer information in the database, understand and implement procedures set forth by senior management, and communicate effectively with various stakeholders via email and phone.

This is an excellent opportunity for a self-starter with a passion for delivering exceptional customer service and a desire to succeed in a fast-paced environment. If you're a motivated and enthusiastic individual who thrives in a dynamic setting, we encourage you to apply for this exciting role.

Required Skills and Qualifications
  • High School Diploma or equivalent
  • At least 1 year customer service experience (Preferred)
  • Proficient with computers and software applications
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Excellent interpersonal skills
  • Great communication skills, both verbal and written

As a valued member of our team, you will have access to comprehensive benefits, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, and a 401(k) Plan with company match.



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