Route Sales Representative
7 days ago
Job Summary:
The Route Relief/Utility RSR is a crucial member of the Service Department, dedicated to meeting customer needs through exceptional customer service and up-selling/cross-selling. This role involves supporting various routes, performing service-related tasks as required, and reporting directly to the District Manager.
Main Responsibilities:
- Perform all responsibilities of a Route Sales Representative, including related tasks
- Learn and support all routes, covering for holidays, vacations, or other vacancies as needed
- Assist in rush deliveries, renewals, audits, training, and any other assigned tasks when not on a route
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product, ensuring a profitable product mix
- Actively participate in promotions, contests, training, and audits
- FOLLOW COMPANY POLICIES/PROCEDURES regarding new customers, managing customer needs, and all aspects of service
- Ensure customer loyalty and outstanding customer service by building relationships, communicating openly, educating customers, and proactively resolving concerns in cooperation with supervision
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy, maintain vehicle cleanliness, and perform regular vehicle inspections
- Handle and process customer payments, keep route paperwork current
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts
- Service items such as facility maintenance products
- Monitor and report competitive activity, keep service agreements current and renewed
- Return from route and offload soiled textiles in the receiving area of the facility
- Accurately prepare route paperwork and follow check-in procedures
- FOLLOW WRITTEN AND VERBAL INSTRUCTIONS and perform other tasks as directed by supervision
Qualifications:
- Maintain a valid Drivers License, CDL when applicable
- Maintain a driving record free of chargeable accidents, speeding, safety, or other violations
- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving
- Demonstrate excellent skills in customer service and route sales
- Excellent verbal/written communication skills in English, comprehend and follow direction, good time management skills, and team player
- Recognize colors, sizes, and types of product and count, add, and subtract accurately
Estimated Salary: $22.00 per hour
Location: Varies
Benefits:
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
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