Residential HVAC and Plumbing Operations Manager
3 days ago
We are seeking a highly skilled and experienced Service Manager to join our team at Hunter Recruitment Advisors. As a Service Manager, you will be responsible for leading our team of technicians and ensuring the success of our field operations.
Key Responsibilities:- Manage day-to-day activities to ensure the success of the field technicians
- Create and implement company processes and procedures for the service department
- Effectively hire, coach, and train technicians to maximize sales and customer service opportunities
- Optimize employee development through routine ride-alongs, one-on-one meetings, and weekly technician trainings
- Work with other company leaders to drive sales and profitability
- Achieve budgeted revenue by meeting targeted ticket count, conversion rate, and staffing levels
- Achieve budgeted gross margin % by managing material and labor costs
- Review invoices and tech timesheets to ensure accuracy and thoroughness
- Attend daily meetings to discuss KPI targets and determine actions needed to reach goals
- Minimum of 5 years of proven management experience in the trades or trades-adjacent industry
- History of demonstrating excellence in team development, leadership, sales/operations, and customer service
- Strong problem-solving and organizational skills with close attention to detail
- Strong computer skills, experience with Service Titan preferred
- Excellent active listening, interpersonal, and communication skills
- Ability to build and foster relationships
- Good understanding of inventory management and logistics
- Valid driver's license, clean driving record, and ability to pass a drug test and background check
We offer a competitive salary, generous bonus potential, 100% medical coverage, company vehicle, and opportunities for advancement. If you are a motivated and experienced leader looking for a new challenge, please apply today.
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