Gaming Equipment Specialist

3 weeks ago


Buffalo, New York, United States AGS, LLC Full time

We are seeking a skilled Gaming Equipment Specialist to join our team at AGS, LLC. As a Gaming Equipment Specialist, you will be responsible for installing, upgrading, and performing procedures on gaming equipment.

About the Role

This is a unique opportunity to work with cutting-edge gaming equipment and provide top-notch customer service. If you're passionate about gaming and have a knack for troubleshooting, we want to hear from you

Key Responsibilities:
  • Tech-Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
  • Maintenance Master: Perform preventative and general maintenance on AGS casino products.
  • Report Wizard: Complete paperwork and reports in a timely, detailed, and accurate manner.
  • Customer Service Champion: Provide exceptional service to internal and external customers.
  • Troubleshooting Superstar: Fix service incidents quickly and efficiently, escalating issues when necessary.
  • Inventory Hero: Manage inventory levels to ensure adequate parts and supplies.
  • On-Call Rotation: Participate in a weekly on-call rotation with fellow technicians.
Requirements:
  • Education: High School diploma or GED.
  • License to Drive: Valid driver's license and vehicle insurance.
  • Tech Skills: Basic knowledge of AC/DC electronics and computer networking.
  • Experience: Knowledge in electronics/computer networking (gaming experience a plus).
  • Tools of the Trade: Proficiency in basic computer skills and Microsoft Office suite.
  • Flexibility: Ability to work varied schedules, including mornings, nights, weekends, and holidays.
Compensation and Benefits

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching.

About AGS, LLC

AGS, LLC is a leading global company focused on creating diverse gaming experiences. Our headquarters are located in Las Vegas, with offices and employees worldwide. We pride ourselves on our customer-centric culture and commitment to innovation.



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