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Customer Engagement Representative

2 months ago

King City, California, United States Scotia Corporation Full time

Position: Customer Experience Associate

Overview: Join a dynamic and purpose-driven team at Scotia Corporation, where we prioritize results within an inclusive and high-performing culture.

Role Summary: As a Customer Experience Associate, you embody the essence of our branches. At Scotia Corporation, our customers are at the forefront of everything we do, and our mission is to assist them in achieving their financial aspirations.

Key Responsibilities:

  • Proactively identify and understand customer needs through attentive listening.
  • Handle daily transactions efficiently.
  • Foster enduring relationships with clients.
  • Contribute to branch objectives by recognizing and acting on straightforward sales opportunities.
  • Serve as a technology ambassador, guiding clients in utilizing our mobile banking applications to enhance their banking experience.
  • Build strong customer connections and deliver outstanding service.
  • Address and resolve customer inquiries effectively.
  • Clarify complex concepts in an easily understandable manner.
  • Exhibit success in a performance-driven environment while positively contributing to a collaborative team atmosphere.
  • Show a willingness to learn and a determination to excel.
  • Demonstrate proven customer service abilities through professional or community engagement.
  • Assist customers in a courteous, efficient, and professional manner.
  • Maintain flexibility in work scheduling.
  • Comfortably engage in basic sales interactions.
  • Possess strong technical skills and promote digital banking solutions to our clients.

What We Offer:

  • An opportunity to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  • A rewarding career trajectory with diverse avenues for professional growth.
  • Internal training programs to support your career advancement and skill enhancement.
  • A commitment to making a positive impact in our communities for both you and our clients.
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement.
  • A competitive compensation and benefits package.

At Scotia Corporation, we appreciate the unique skills and experiences that each individual contributes to our team and are dedicated to fostering an inclusive and accessible environment for all.

If you require accommodations during the recruitment process, please inform our Recruitment team. We thank all applicants for their interest in a career with Scotia Corporation; however, only those selected for an interview will be contacted.