IT Manager

4 weeks ago

Kansas City, Missouri, United States Commerce Bank Full time
About This Role

The IT Manager plays a crucial role in driving innovation and transformation within Commerce Bank's IT team. This position is responsible for integrating and organizing people resources to support and change the products in the family, ensuring that people resources grow their skills in areas of specialty and align horizontally with other product families having related skills through participation in guilds.

This role supports direct reports in helping them be successful to meet their project commitments as well as helping them to discover and achieve their full potential at the Bank. Direct reports will include developers, testers, business analysts, and application support engineers. They may also manage contractors, Developer Acceleration Program new hire rotations, part-time interns, and outsourced human resources as well.

Key Responsibilities
  • Work with the Service Owner to research and source vendors, obtain quotes with pricing, capabilities, turnaround times and quality of work, negotiate contracts and SOWs, manage relationships, assign jobs, evaluate performance, and ensure payments are made.
  • Act as the channel for communications with direct reports by appropriate dissemination of Bank and IT related information including policies and practices.
  • Provide capacity planning and resource forecasting/scheduling to identify and allocate resources for specific periods of time to complete different product tasks.
  • Collaborate with other Product Family leaders to ensure the appropriate resources are assigned to accomplish the product family needs.
  • Serve as the backup/alternate for the IT Service Owner when needed.
  • Support and help enable the Developer Acceleration Program (DAP) and internship pipelines and onboarding projects in partnership with IT Talent Management.
  • Support the DAP team members and provide appropriate leadership to ensure they are successful at cross-functional employee participation in communities of interest, provide a conduit of information back to home teams, develop skills though apprenticeship, mentoring, and training, develop recordable certification programs to track individual skill, provide technical leadership opportunities for growth and development.
  • Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members.
  • Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members.
Requirements
  • Strong knowledge of Software Development, including best practices.
  • Strong knowledge of Object Oriented Analysis, Development and Design using Java and Groovy.
  • Familiarity with API Integrations, JavaScript, Angular JS, React, HTML, CSS.
  • Familiarity with Agile methodologies.
  • Strong in managing and delivering complex software projects on time.
  • Strong critical thinking and analytical skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems.
  • Ability to drive results and balance management of organizational risk and meeting goals of the business.
  • Negotiation skills including ability to be assertive when necessary.
  • Presentation skills and ability to tailor for appropriate stakeholders and audience.
  • Ability to provide input into application design.
  • Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork.
  • Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing.
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
  • Ability to stay up to date on latest industry trends and technologies.
  • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook.
Education & Experience
  • Bachelor's degree or equivalent combination of education and experience required.
  • 3+ years Information Technology leadership experience required.
  • 4+ years Financial industry experience developing and/or leading application development initiatives preferred.
  • Experience with Temenos Journey Manager (formerly known as Avoka) is a plus.

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