Guitar Specialist
3 weeks ago
Guitar Center is a leading music retailer that embodies creativity and music by encouraging staff to find their individual sound. Our mission is to develop and nurture lifelong musicians, making a difference in the world by enabling musicians and non-musicians to experience the joy of creating music.
We strive to create inclusive environments that prioritize our customers, while fulfilling our mission. As our Instrument Repair Technician, you will provide exceptional maintenance and repair services on customer-owned instruments and store inventory, building business through great customer experiences and quality work.
Key characteristics of successful Instrument Repair Technicians include:
- Customer Focus: Understanding customer service principles and providing an excellent customer experience, connecting with customers in a meaningful way.
- Initiative: Identifying opportunities and issues, following through on work activities to capitalize or resolve them.
- Selling: Working through GC certification programs to gain a base understanding of products and sales techniques.
- Training: Effectively training learners and communicating information and techniques for retention.
Your responsibilities as our Instrument Repair Technician will include:
- Interacting with customers to ensure a positive experience.
- Service customer-owned instruments with high craftsmanship.
- Maintaining store-owned gear as requested.
- Completing warranty repair work.
- Additional duties as assigned.
We offer robust benefits and perks, including:
- Medical, Dental, Vision, and 401K plans with company match.
- Mental health support.
- Paid sick/holiday/vacation time.
- Employee discount program.
- Tuition reimbursement options.
The estimated annual salary for this position is $60,000-$80,000, depending on experience and location. Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of protected status.
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