Guitar Maintenance Specialist

5 days ago


Houston, Texas, United States Guitar Center Full time
About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

Salary and Benefits

We offer competitive salaries, including $45,000 - $60,000 per year, as well as robust benefits and perks, such as Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Job Description

As our Guitar Maintenance Specialist, you will provide maintenance and repair services for customer-owned instruments while ensuring an exceptional customer experience. Your role involves leveraging customer service principles, maintaining high craftsmanship standards, and engaging in ongoing training to enhance your skills and product knowledge.

You will also have opportunities to influence the business positively through sales techniques and by creating a welcoming environment for all customers. A few key characteristics that make our specialists successful include:

  • Customer Focus: Understands customer service principles, able to provide an excellent customer experience, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them, able to learn quickly and take positive action without being requested to do so.
Required Skills and Qualifications

We are looking for skilled individuals with a deep understanding of repairing guitars. Foundational product knowledge on Guitar Center products is a plus.

About You

If you are a musician who is passionate about delivering exceptional customer experiences and maintaining high-quality craftsmanship, we encourage you to apply. As our Guitar Maintenance Specialist, you will have the opportunity to grow your skills and contribute to the success of Guitar Center.



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