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Spa Concierge

2 months ago

Paradise Valley Arizona, United States Omni Hotels & Resorts Full time
Job Summary

The Spa Concierge is a pivotal role in the Spa operation, responsible for ensuring a high-quality guest experience. As the first and last point of contact, this position requires a consistently positive attitude and knowledge of all facets of the operation.

Key Responsibilities
  • Guest Service: Provide exceptional service to guests, creating a sensory journey to help them relax and regain balance in their lives.
  • Appointment Management: Book and confirm appointments, greet guests, provide tours, and check in and check out guests.
  • Sales and Upselling: Upsell, cross-sell, and pre-sell services and products, effectively communicating benefits to guests.
  • Team Collaboration: Work closely with the Spa Manager to communicate goals, policies, and procedures, and ensure all guest challenges are resolved in a timely manner.
  • Inventory Management: Maintain accurate inventory levels and ensure retail display shelves are dust-free.
  • Cash Handling: Assist with opening, closing, and cash handling procedures, and maintain an accurate shift log.
  • Additional Duties: Assist team and managers with miscellaneous duties, set up and break down beverage bars, and assist with locker room maintenance.
Requirements
  • Guest Service Skills: Excellent guest service skills, with a focus on ensuring a quality guest experience.
  • Schedule Flexibility: Flexible schedule, including weekends and holidays.
  • Previous Experience: Previous resort/hotel/spa front desk experience preferred.
  • Computer and Telephone Skills: Computer and telephone skills required.