Customer Service Representative
2 weeks ago
At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive in one place. Our #1 priority is building strong relationships with our customers and helping them achieve their financial goals. We're committed to creating an inclusive environment where everyone feels valued, respected, and empowered to succeed.
About the JobWe're seeking a Customer Service Representative to join our team in Consumer, Small & Business Banking. As a part of our National Branch Network, you'll be an integral part of the local community, providing financial services to residents, employees, and local businesses. Your primary responsibility will be to engage with customers, process transactions, and introduce them to bankers who can help meet their financial needs.
- Process teller transactions efficiently and accurately
- Support customer engagement by sharing digital solutions and introducing them to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks using knowledge of bank procedures and products
To be successful in this role, you'll need:
- 6+ months of interacting with customers experience or equivalent demonstrated through work experience, training, military experience, or education
- Able to educate and connect customers to technology and share the value of mobile banking options
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
As a Customer Service Representative, you'll enjoy:
- A competitive salary: $45,000 - $60,000 per year, based on location and experience
- Opportunities for professional growth and development
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- A 401(k) retirement plan with company match
We understand the importance of work-life balance and offer flexible scheduling options to accommodate your needs. You'll work a schedule that includes most Saturdays, but don't worry – you'll have plenty of time off during the week to recharge and pursue your interests.
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