Automotive Service Department Manager

6 days ago


Tampa, Florida, United States Automotive Development Group, Inc. Full time
Job Overview:
We are seeking a skilled Automotive Service Department Manager to lead our Field Service operations, overseeing multiple branches and remote service technicians across Florida. As the key liaison between customers, sales teams, and internal stakeholders, you will be responsible for ensuring consistent customer satisfaction and driving operational improvements.

Compensation:
The estimated annual salary for this position is $120,000, with potential for additional earnings based on performance goals. You will also receive a comprehensive benefits package, including paid vacation time, health insurance, life insurance, and disability coverage.

Key Responsibilities:
As the Automotive Service Department Manager, you will oversee the daily functioning of the service department, providing leadership, development, and direction to service coordinators. You will be responsible for auditing completed customer billings, overseeing service customer relationships, and identifying opportunities for growth and improvement. Additionally, you will develop and implement training schedules for service technicians and coordinators, as well as track progress towards stated goals using established KPIs.

Requirements:
To succeed in this role, you must have a strong background in field service management, with at least 3 years of experience in technical support or a similar field. Your excellent written and verbal communication skills will enable you to effectively communicate with diverse stakeholders, from customers to internal teams. We seek candidates with an associate's degree or equivalent experience who can drive results-oriented solutions in a fast-paced environment.

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