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Service Design Strategist
2 weeks ago
The Role:
We are seeking a skilled Transformation Lead to play a pivotal role in our Digital Solutions organization at Maximus. As a Transformation Lead, you will be responsible for developing service design solutions and services that solve for today's government service problems in innovative, feasible, and desirable ways.
Key Responsibilities:
- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible, and desirable ways.
- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.
- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive advantage.
- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution.
Requirements:
- Bachelor's degree in related field required.
- 7-10 years of relevant professional experience required.
- Human-Centered Design Certification, such as Service Design, Design Thinking, UX, etc.
- Familiarity with design and prototyping tools, such as Miro, Figma, Sketch, Lucid and/or Adobe Creative Suite.
