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Plumbing Service Coordinator

2 weeks ago


San Rafael, California, United States Gotelli Plumbing Co Full time

We are seeking a highly organized and empathetic individual for a full-time Dispatch role at Gotelli Plumbing Co.

Key Responsibilities:

  • Provide exceptional customer service, handling incoming calls and dispatching technicians
  • Manage service technicians' schedules and handle return trips
  • Prepare invoices and timecards
  • Maintain a professional image and strong client relationships

Requirements:

  • A valid driver's license and clean driving record
  • A high school diploma or equivalent
  • At least 2 years of experience in industry-related dispatch or coordination
  • Proficiency in Microsoft Word and Excel
  • Familiarity with ServiceTitan or similar dispatch software
  • Geographical knowledge of the service area and map reading skills
  • Excellent customer service and communication skills
  • Sufficient auditory functioning and visual acuity to operate computer-aided call management hardware and software
  • The ability to sit for long periods

About Us:

Gotelli Plumbing Co is a family-owned business committed to customer satisfaction and employee growth. We offer competitive pay, excellent benefits, and a supportive work environment.