Restaurant Host

6 days ago

Greenville, South Carolina, United States Paragon Hotel Company Full time

Job Summary:

We are seeking a highly motivated and customer-focused Restaurant Host to join our team at Paragon Hotel Company. As a Restaurant Host, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming atmosphere, and maintaining the highest standards of cleanliness and organization.

Key Responsibilities:

  • Greet and welcome guests, ensuring a prompt and courteous service experience.
  • Maintain the cleanliness and guest-ready appearance of the outlet.
  • Understand and implement the mission statement, values, and culture at all times.
  • Assist with guest issues, be professional, and maintain a hospitable caring attitude.
  • Practice Safety Standards at all times.

Requirements:

  • 1+ years of experience in a branded, quality hotel preferred.
  • 1+ experience with chain food and retail outlet preferred.
  • High School diploma or equivalent of same. Associate's or Bachelor's Degree preferred.
  • Must display professionalism and have characteristics of honesty and trustworthiness.
  • Must have excellent attendance and punctuality.

Work Environment & Context:

  • Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to stand for eight hours, bend, stretch, and reach.
  • Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings.
  • Must be able to push or pull 60 pounds and lift and/or carry 60 pounds.

Required Knowledge, Skills, and Abilities:

  • Knowledgeable in age requirements and verify those who order any alcoholic beverages.
  • Menu items, preparation methods, and beverage choices.
  • Standards of operation as required by brand.
  • Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
  • Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events.
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

  • Service-minded, friendly professional attitude is a daily expected characteristic.
  • Computer knowledge to thoroughly operate property management system: post charges, compute bills, collect payment, and make change.
  • Sell, suggest, and service quality food and beverage items as per standards.
  • Assist with guest issues, be professional, and maintain a hospitable caring attitude.
  • Maintain guest privacy.

Abilities:

  • Multi-task, detail-oriented, remain service-centric.
  • Communicate with guests and co-workers.
  • Assist with guest issues with professionalism maintaining hospitable attitude.
  • Must be able to work alone.
  • Practice Safety Standards at all times.
  • Comply to all standards.

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