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Pediatric Behavioral Health Care Coordinator
2 months ago
NCH Healthcare System is a leading provider of comprehensive care in Southwest Florida. Our mission is to deliver high-quality, patient-centered care to our community.
Job SummaryThe Pediatric Behavioral Health Navigator is a critical role in our organization, responsible for connecting pediatric patients and their families with necessary resources and support. This position requires a strong understanding of community health resources and the ability to navigate complex systems to ensure seamless care coordination.
Key Responsibilities- Provide intensive initial contact for each patient, with a minimum of one post-intervention follow-up call, and more for those needing additional support.
- Develop and maintain a comprehensive listing of vetted area behavioral health providers.
- Establish relationships with local mental health centers, pediatricians, and clinical outcomes management staff.
- Conduct biopsychosocial intake assessments and coordinate subsequent referrals.
- Provide flexible scheduling for consultation with referring physicians, other healthcare providers, and families.
- Serve as a liaison between patients, families, and care providers.
- Responsible for outreach efforts to establish and maintain positive working relationships with physicians, social services staff, and the broader health community.
- Encourage patients to establish stable relationships with primary care providers and mental health providers.
- Assist in increasing access to high-quality, culturally competent care through stable insurance coverage, transportation, and other needed social supports.
- Facilitate communication and follow-up with healthcare providers.
- Participate in the ongoing development and review of the program.
- Participate in the collection and analysis of outcomes data.
- Responsible to comply with all pertinent regulations under HIPAA.
- Master's degree in Social Work or related health field.
- Minimum of 2-5 years of experience working within community behavioral health systems.
- Level II background check required.
- Obtain certification in the appropriate specialty within one year of being hired.
- Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
- Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
