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Operations Watch Officer
2 months ago
We are seeking a highly skilled and experienced Security Operations Center Watch Officer to join our team at STRATEGIC SECURITY CORP. The successful candidate will be responsible for monitoring multiple intrusion and fire alarm systems, closed circuit television systems, and radio talk groups for client locations. They will also be responsible for answering incoming emergency and non-emergency calls, annotating site activity, and communicating with clients and security forces teams to ensure site and business safety.
Key Responsibilities- Monitor multiple intrusion and fire alarm systems for client locations
- Monitor closed circuit television systems for client locations
- Monitor multiple radio talk groups for local site to include security and fire talk groups
- Answer incoming emergency and non-emergency calls for the local client location
- Annotate all site activity as it pertains to security, fire, and/or facilities
- Communicate directly with the client and the security forces team to ensure site and business safety
- Communicate and work closely with other SOC dispatchers and Account Manager on various shifts
- Conduct status checks of all posts/patrols
- Dispatch appropriate security personnel for calls for service
- Maintain log books/blotters, handling guard force call outs, backfills, or additional service requests
- Monitor guard force time, attendance, and post watch
- Monitor GPS tracking of company assets and perform other duties as needed
- High school diploma or equivalent
- Exceptional computer skills and the ability to multi-task
- Experience in the security industry and Operations Centers preferred
- Ability to follow orders
- Proficient computer skills including Microsoft Office
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
STRATEGIC SECURITY CORP. is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace. We offer a range of benefits to our employees, including major medical, paid vacation, 401K, and opportunities for additional training to aid in professional development.
