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Group Manager, Transaction Services

2 months ago

Getzville, New York, United States Hispanic Technology Executive Council Full time
Job Summary

The Senior Manager, Reconciliation and Proofing Operations will be responsible for leading a team of professionals in managing complex and critical areas of the business. This individual will be accountable for the management of a large professional disciplinary area and operational function, requiring a comprehensive understanding of multiple areas within the function and how they interact to achieve the objectives of the function.

Key Responsibilities
  • Support the management of Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
  • Serve as a strategic partner with other businesses and facilitate their success
  • Support a wide range of internal clients and external corporate clients
  • Manage complex and highly variable issues associated with pre and post settlement processes and transaction capture activities with significant potential impact across multiple areas
  • Liaise with multiple teams and departments on varying matters
  • Lead change-the-bank projects, resolve escalated issues and/or offer solutions at an advanced level
  • Serve as an analytical and/or procedural expert representing an operations unit or team on cross-functional processes or project deliverables
  • Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processes
  • Closely follow trends in own field and adapt them for application within own job and the business
  • Lead innovative solutions and cost savings opportunities; build effective relationships with clients; facilitate, influence and enable change
  • Strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources
  • Present data and analyzes/validates to develop valued-added solutions to increase productivity and eliminate inefficiencies related to trade capture work flow
  • Apply comprehensive understanding of concepts and procedures within own area (Pre-settlement and trade capture) and basic knowledge of other areas to resolve issues that have impact beyond own area
  • Accountable for integrity of process, operations and end results
  • Implement and manage a successful risk/control environment
  • Manage compliance efforts and follow regulatory policies and procedures, as well as contributing to defining standards
  • Provide evaluative judgment of transaction capture and all the related functions based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Keep abreast of Citi's operational processes and best practices in business strategy
  • Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
  • Utilizes exceptional communication and interpersonal skills in order to build effective relationships and influences and negotiates, often at senior levels (across functions)
  • Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)
  • Acknowledge Citis principles and values of organizational culture and applying them in everyday work activities
  • Any other duties as required to meet business needs
  • Manage department-related projects cascaded down from the business, ensuring collaboration across teams, talent retention and controlled updates/implementations in the face of change
  • Analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications
  • 10+ years of experience
  • Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products
  • People Managers are expected to demonstrate exceptional management skills
  • Advanced interpersonal resolution skills
Education
  • Bachelors/University degree, Masters degree preferred