Senior IT Infrastructure Specialist

2 weeks ago


Arlington, Virginia, United States FusionTek Full time

FusionTek is a managed service provider with expertise in IT infrastructure management for small to mid-sized businesses. We're a team of friendly, intelligent individuals focused on delivering world-class service.

We prioritize our four core values:

  • Collaboration and teamwork
  • Growth mindset and client success
  • Honesty and transparency
  • Accountability and ownership

We're seeking a skilled problem-solver with a client-focused mindset to join our team as a Systems Analyst.

This role requires a deep understanding of desktop operating systems, server operating systems, and networking fundamentals. You'll work with Windows 10, Windows 11, MacOS, Windows Server 2019, and 2022, troubleshooting issues and ensuring seamless network connectivity.

You'll also be working with Office 365, Active Directory, and AzureAD, translating technical concepts to end-users. Strong communication skills are essential for this role.

Responsibilities include:

  • Troubleshooting escalated tickets from our level 1 team
  • Server administration, networking, and security tasks
  • Onsite deployments and guidance for junior technicians
  • Documentation and ticketing system management

To succeed in this role, you'll need:

  • Superb knowledge of Windows 10/11 and MacOS
  • Working knowledge of Windows Server 2016, 2019, and 2022
  • Microsoft 365 office suite proficiency
  • Knowledge of Office 365 cloud services and Azure/AWS
  • A+ and/or Network+ certifications, with MD-100 and MD-101 preferred

Benefits include:

  • Annualized base salary: $65,000 - $85,000
  • Quarterly bonus eligibility: up to 16% of base salary
  • Health insurance: 90% company-paid
  • 401(k) plan with 4% company matching and immediate vesting
  • Paid holidays and 16 days of PTO in year one
  • Educational reimbursement and cell phone stipend


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