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Network Operations Specialist

2 weeks ago


Fairfield, California, United States Axelon Full time
About the Role: As an Incident/Event Management professional at Axelon, you will play a critical part in ensuring the smooth operation of our network systems and applications. Your primary responsibility will be to assist with repair or restoration procedures to network systems and applications that receive an event notification. This involves applying Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

Key Responsibilities: Process routine change requests and work orders, monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place. You may also act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed. Additionally, develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.

Requirements: A BA/BS in Information Technology or related field or equivalent work experience. Intermediate knowledge of network protocols, software applications, and operating support systems is essential. Current Networking Certification; ITIL Certification is highly desirable. Minimum of 2 years of experience in telecommunication, internet, or network operation center environments is required. Previous experience working in ticket management systems/applications (I.E SMC Remedy), monitoring network devices and software operating systems is a must.