Luxury Front Desk Ambassador

3 weeks ago


Philadelphia, Pennsylvania, United States AccorHotel Full time

Company Overview

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Sofitel - Philadelphia is a luxurious hotel located in prestigious Rittenhouse Square, boasting 306 beautifully appointed guestrooms. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

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Salary

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$500 bonus after successful 90 days plus an estimated salary of $50,000 - $60,000 per year, depending on experience.

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Job Description

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We are seeking qualified, service-minded ambassadors for the Front Desk Agent position. As a Front Desk Agent, you will be responsible for welcoming all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.

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  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
  • Handling incoming phone calls to the hotel including In-house guest requests.
  • Enrolling guests in our ALL Accor frequent guest program.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
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Required Skills and Qualifications

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Your experience and skills include:

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  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
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Benefits

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Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. You will also have unlimited career development opportunities, both nationally and internationally.

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Others

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Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.


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