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401(k) Operations Manager

2 months ago

Dallas, Texas, United States SmartHR, LLC Full time
Job Overview

SmartHR, LLC is conducting a confidential search for a Retirement Plan Operations Manager.


The Retirement Plan Operations Manager will be tasked with overseeing the daily functions and management of the 401(k) Recordkeeping team. This position is crucial for ensuring the precision and effectiveness of all 401(k) account transactions, adhering to regulatory standards, and delivering outstanding service to plan participants and sponsors. The manager will lead a team of recordkeeping professionals and work collaboratively with other departments to ensure smooth plan administration.


Key Responsibilities

Leadership and Team Development

  • Guide, mentor, and cultivate a team of 401(k) recordkeeping professionals.
  • Facilitate regular team meetings and individual sessions to assess performance and provide constructive feedback.
  • Establish performance targets and objectives for the team, ensuring alignment with organizational standards and client expectations.

Operational Oversight

  • Manage the daily processing of contributions, distributions, loans, rollovers, and other plan transactions.
  • Guarantee that all transactions are executed accurately and promptly.
  • Oversee daily workflow and allocate resources to meet service level agreements (SLAs).

Regulatory Compliance and Quality Control

  • Ensure all recordkeeping activities adhere to ERISA, DOL, IRS, and other relevant regulations.
  • Conduct regular audits and reviews of transaction processing to maintain high accuracy levels.
  • Implement and revise policies and procedures to enhance compliance and operational efficiency.

Client and Participant Relations

  • Act as a point of escalation for complex or high-priority client and participant inquiries.
  • Collaborate with the client services team to resolve issues and enhance client satisfaction.
  • Provide training and support to plan sponsors regarding recordkeeping processes and systems.

Process Improvement and System Enhancements

  • Identify opportunities for process enhancements and system upgrades.
  • Lead or participate in initiatives aimed at improving the efficiency and accuracy of recordkeeping operations.
  • Stay updated on industry trends and best practices to foster continuous improvement.

Reporting and Data Analysis

  • Prepare and analyze reports on recordkeeping activities, performance metrics, and compliance status.
  • Provide regular updates to senior management regarding operational performance and key issues.
  • Utilize data analytics to identify trends and make informed decisions.

Qualifications

Education

A Bachelor’s degree in finance, business administration, or a related field is required. An advanced degree or relevant certifications (e.g., QKA, QPA, CPC) are preferred.


Experience

A minimum of 5-7 years of experience in 401(k) recordkeeping, or a combination of recordkeeping and trustee-directed plan servicing or plan administration, with at least 3 years in a supervisory or managerial capacity.


Skills:

  • In-depth understanding of 401(k) plan regulations, rules, and industry standards.
  • Exceptional leadership and team management capabilities.
  • Proficiency in recordkeeping systems and software.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Detail-oriented with a strong commitment to accuracy and compliance.

Successful candidates must be willing to consent to a background check, credit check, and/or employment and/or education verification relevant to the role.