IT Service Management Expert

3 weeks ago


Tampa, Florida, United States Form 10 Group Inc. Full time

About Form 10 Group Inc.

We are looking for an IT Service Management Expert to join our team. This role focuses on optimizing business operations by managing configurations, supporting users, and ensuring seamless integration with other systems using the ServiceNow platform.

Key Responsibilities:

  • Develop and implement a comprehensive ServiceNow platform strategy, aligning with organizational goals and objectives.
  • Improve and optimize core ServiceNow modules, including ITSM and FSM, to enhance functionality and efficiency.
  • Provide guidance and support to application developers, helping to resolve challenges and ensure adherence to best practices.
  • Engage with stakeholders to gather and clarify business requirements, providing regular updates on progress and challenges.
  • Lead both minor and major platform enhancements, ensuring seamless implementation and minimal disruption to operations.
  • Evaluate and implement new ServiceNow modules to enhance functionality and meet evolving business needs.
  • Design and build advanced catalog requests and related workflows.
  • Enhance and maintain custom scoped applications, ensuring they align with business requirements.
  • Provide day-to-day support for the ServiceNow platform, addressing troubleshooting, performance tuning, and other operational needs.

Qualifications:

  • 10+ years of experience in technology, with at least 6 years of experience with ServiceNow, including 2+ years as an administrator.
  • Proven ability to independently identify issues, propose solutions, plan, and execute projects with minimal supervision.
  • Strong communication skills, with the ability to explain complex technical solutions to non-technical stakeholders.
  • Experience building and presenting solutions to senior management.
  • ServiceNow certifications or equivalent industry experience: ServiceNow Certified System Administrator (CSA) – Required, ServiceNow Certified Application Developer (CAD) – Preferred, ServiceNow Certified Technical Architect (CTA) – Preferred.

Compensation and Benefits:

  • $75,000 - $90,000 salary.
  • Health Insurance.
  • Paid time off.
  • Retirement plan.


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