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Winner's Circle Ambassador

1 month ago

McAllen, Texas, United States Dave & Buster Full time
Job Title: Winner's Circle Ambassador

Job Summary:

As a Winner's Circle Ambassador at Dave & Buster's, you will be responsible for delivering an unparalleled Guest experience through exceptional communication and service skills. You will be the first point of contact for our Guests, ensuring a positive and welcoming experience from the moment they enter our Midway.

Key Responsibilities:

Provide timely and accurate service to Guests, managing wait times and communicating information as needed.
Greet Guests with a positive attitude and enthusiasm, performing multiple job functions with a smile.
Assist Guests with all requests and answer questions as needed, making recommendations on items.
Provide game assistance by promptly notifying Support Technicians or Management as needed.
Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting them to return.
Notify Manager of any Guest perceived to be unhappy.
Practice proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conduct merchandise inventory during and after shift, if applicable.
Check for restocking of necessary supplies and bring all areas up to standard.
Discuss problem areas with Manager.
Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
Properly position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed.
Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.

Requirements:

Must be at least 16 years of age.

Physical Demands:

Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Compensation:

Compensation is from $7.25 - $8.75 per hour.

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.