Retail Operations Specialist

2 weeks ago


Green Bay, Wisconsin, United States Dick's Sporting Goods Full time
Company Overview: At Dick's Sporting Goods, we believe in the transformative power of sports. We strive to create an inclusive and diverse workforce that reflects the communities we serve. Our store teammates are passionate about delivering exceptional customer experiences through their eagerness to help, high brand standards, and efficient execution of operational processes.

As a Retail Operations Specialist, you will play a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. You will ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.

You will uphold company merchandising and presentation standards, assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc. You will fulfill the company-defined customer experience by completing all processes according to our service level standards. You will adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information. You will create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

The key traits of a great teammate include Ensuring Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, and Action-Oriented. Prior retail sales, operations, maintenance, or customer-focused experience is preferred. Ability to stand, bend, stoop, reach, push, pull, and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

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