Airport Agent

We are seeking a highly skilled and customer-focused Airport Agent to join our team at Corporate Flight Management. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our airport facilities.

• Greet and assist all customers in a prompt, friendly, and courteous manner.
• Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers.
• Check and accept passenger baggage.
• Board/deplane flights and escort passengers to and from aircraft as needed, including pushing wheelchairs and assisting other passengers with additional needs.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival, and departure information, as well as answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Provide clear and accurate communication to passengers, agents, flight crews, and vendors.
• Responsible for always maintaining the safety and security of the ramp.
• Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
• Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing, and towed aircraft).
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Perform the duties of a Ground Security Coordinator as outlined in the Company security program.
• Comply with all safety procedures and airline policies.
• Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting, and transfer of baggage, and company material.
• Service aircraft as needed (e.g., aircraft lavatories, potable water, window wash, deicing, and commissary items).
• Assist in ramp set up and storage of equipment and baggage.
• Perform other job-related duties as assigned by management.

• Be at least 18 years of age.
• At least nine (9) months of prior airlines or industry experience preferred.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver's license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Possess high school diploma or GED certification.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar software.
• Able to type 30 words per minute.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.