Driver License Technician Trainee Position

3 days ago


Aurora, Colorado, United States State of Colorado Full time
Job Title: Driver License Technician Trainee

Job Summary:

The State of Colorado is seeking a highly motivated and detail-oriented individual to fill the position of Driver License Technician Trainee. As a Driver License Technician Trainee, you will be responsible for ensuring compliance with Colorado Revised Statutes and Federal laws, Department policies, rules, and procedures in the issuance of Colorado documents to qualified applicants.

Key Responsibilities:

  • Interact with customers as the primary point of contact.
  • Communicate with customers about their needs, eligibility, and ensure compliance.
  • Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
  • Process computer-generated driver's license, identification documents, and hearing requests.
  • Administer written, oral, automated testing, and grade examinations for all classes of commercial, standard, and motorcycle licenses and permits.
  • Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
  • Assess authenticity of documentation by comparing applicant's statements with available data.
  • Collect and account for money received for all documents issued.

Requirements:

  • Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
  • 1 year of experience in a customer service role.
  • College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

  • State experience in a work environment in which laws, rules, and regulations are put into place.
  • Customer service skills utilizing conflict resolution techniques.
  • Problem-solving skills.
  • Demonstrated written communication, computer, and data entry skills.
  • Prior work in a high-stress environment maintaining a professional attitude.
  • Collaboration and teamwork skills.
  • Prior work in accounting, counting cash, and balancing receipts.

What We Offer:

  • A competitive salary of $41,016.00 annually.
  • A comprehensive benefits package, including medical, dental, life, and disability insurance.
  • A comprehensive leave program.
  • The opportunity to work in a dynamic and innovative work environment.

How to Apply:

Please submit an online application for this position at the State of Colorado's website. You can also contact the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application.

Equal Opportunity Employer:

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. We strongly encourage candidates from all backgrounds and abilities to apply.



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