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Experience Hospitality Expert

2 weeks ago


Birmingham, Alabama, United States Marriott International, Inc Full time

Job Overview

We are seeking a skilled Guest Experience Expert to join our team. This role involves delivering exceptional service to guests, ensuring their stay is memorable and unique.

About the Role

The Guest Experience Expert will be responsible for processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. They will work independently, empowered to take initiative and make decisions that enhance the guest experience.

Key Responsibilities

  • Provide personalized service to guests, anticipating and meeting their needs
  • Process operational tasks efficiently, ensuring seamless execution of hotel services
  • Address guest concerns and resolve issues in a timely and professional manner
  • Complete reports and maintain accurate records
  • Share knowledge of local attractions and amenities with guests

Requirements

  • High school diploma or equivalent required
  • No prior experience necessary; training provided
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
  • Ability to stand for extended periods and move around the property

Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including competitive pay, opportunities for career growth, and a positive work environment. We are an equal opportunity employer, committed to diversity and inclusion.

About Us

Marriott International, Inc. is a global hospitality leader, dedicated to empowering guests to regain control and enhance their well-being while traveling. We believe in hiring passionate and engaged associates who share our commitment to exceptional service and customer satisfaction.