Operations Manager

6 days ago


Bensalem, Pennsylvania, United States Clarkassociatesinc Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Clark Associates Inc. as a Department Manager. The successful candidate will be responsible for supporting the daily operations of a retail location, leading a team of 15-25 employees, and ensuring the smooth execution of sales, marketing, staffing, inventory control, and customer relations.

Key Responsibilities
  • Support the management of a retail operation in a business-to-business sales environment and lead operations in the absence of the Branch Manager.
  • Maintain a detailed understanding of the location's daily functions and operational needs, manage customer sales issues, and assist the Branch Manager with scheduling needs.
  • Develop and train team members to ensure consistent processes and procedures while role modeling our company values.
  • Understand and utilize DISC profiling to build a cohesive and high-performing team.
  • Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards.
  • Support department managers at the location with daily operations (inventory, merchandising, sales).
  • Ensure that company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions.
  • Support membership and gold membership growth year over year within the local market.
  • Support the growth and utilization of across our customer base.
  • Manage the overall safety and maintenance needs of the building and equipment.
Requirements
  • Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.
  • Associates degree in a related field, or equivalent combination of education and experience.
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools.
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
  • Service leadership approach with a demonstrated desire to exceed expectations.
  • Business proficiency in English is required.


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