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Implementation Services Analyst

2 months ago

St Petersburg, United States Zelis Full time

Job Overview:

Implementation Support Specialist

The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client onboarding. This role involves analyzing client data and printing requirements, configuring the Zelis system for optimal processing, and generating various payer communication documents. The specialist will work with internal teams to identify challenges and contribute to improving team efficiency and cost-effectiveness.

Key Duties:

  • Conduct client discussions to ascertain implementation requirements
  • Leverage technology and product expertise to meet client needs
  • Create communication materials and identification cards
  • Execute accuracy assessments prior to delivering testing results
  • Utilize project management tools for task oversight and progress tracking
  • Ensure secure user access and perform annual security evaluations
  • Collaborate on internal process enhancements for efficiency gains
  • Manage priorities based on project timelines and financial objectives

Essential Qualifications:

  • Must reside within a specified distance from designated locations
  • High School diploma or equivalent
  • A minimum of 4 years of experience in an office environment

Desirable Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related discipline
  • 3+ years of experience in the Healthcare sector
  • Familiarity with healthcare claims communication and printing workflows
  • Experience with web-based project management tools