Case Intake and Review Specialist

6 days ago

Hialeah, Florida, United States The Ward Law Group, PL Full time
Job Summary

We are seeking a highly skilled and experienced Personal Injury Pre-Litigation Manager to join our team at The Ward Law Group, PL. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our pre-litigation process.

Key Responsibilities
  • Develop and Implement Pre-Litigation Standards: Create and maintain recommended standards and guidelines for screening, referral, information for case review, advice, and brief service.
  • Team Collaboration: Maintain relationships with cross-functional teams to ensure seamless communication and coordination.
  • Technology Integration: Expand the use of technology in support of intake to improve efficiency and effectiveness.
  • Centralized Intake Management: Direct management and supervision of centralized intake activities and collaboration with unit managers and practice group leaders.
  • Quality Control: Develop practice standards and monitoring systems to ensure quality control and adherence to company standards.
  • Departmental Objectives: Accomplish department objectives by managing staff, planning, and evaluating department activities.
  • Work Environment: Ensure a safe, secure, and legal work environment.
  • Employee Development: Develop personal growth opportunities for staff members.
  • Performance Management: Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Coaching and Counseling: Coach, counsel, and discipline employees as needed.
  • Policy Development: Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Strategic Planning: Establish strategic goals to accomplish monthly KPIs.
  • Problem-Solving: Define objectives, identify and evaluate trends and options, choose a course of action, and evaluate outcomes.
  • Quality Service: Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
  • Team Effort: Contribute to team effort by accomplishing related results as needed.
  • Leadership Development: Participate in leadership trainings to improve managerial skills and contribute to team performance enhancement.
  • Team Training: Coordinate team trainings to ensure all team members are well-prepared to deliver outstanding service.
  • Leadership Development: Foster leadership development within the team through coaching and training initiatives.
  • Client Relations: Serve as the primary contact for addressing escalated client issues promptly and effectively, ensuring high client satisfaction and adherence to company standards.
  • Client Retention: Engage with clients who are considering terminating their relationship with the firm, aiming to persuade them to continue and sustain their business with us.
  • Client Feedback: Contact clients who have provided feedback on poor service experiences during exit interviews.
Requirements
  • Language Proficiency: Must be fluent in English and Spanish.
  • Management Experience: Proven experience in a management or supervisory role.
  • Leadership Skills: Strong organizational and leadership skills.
  • Communication Skills: Excellent communication and interpersonal abilities.
  • Reliability: Must consistently be on time and reliable.
  • Teamwork: Must work well in a team environment.
  • Communication Skills: Must have excellent written and verbal communication skills, including the ability to successfully communicate with other employees.
  • Computer Skills: Must have proficiency in using computers and relevant software.
  • Task Prioritization: Must be able to prioritize tasks effectively.
  • Multitasking: Must possess strong multitasking and time-management skills.
  • Phone Handling: Must have strong phone contact handling skills and active listening abilities.
  • Customer Service: Must have a passion for delivering exceptional customer service.
  • Problem-Solving: Must have the ability to handle customer complaints and provide appropriate solutions.
  • Adaptability: Must be able to adapt to a fast-paced and changing work environment.
  • Attention to Detail: Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.
What We Offer

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits, pretax health care and dependent care saving accounts, life insurance, paid time off and holidays, and a percentage match on your 401K contributions to ensure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance.

All your information will be kept confidential according to EEO guidelines.

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