Customer Support

4 days ago


Grand Prairie, Texas, United States Safran Full time
Job Summary:

As the Customer Support & Sales Director at Safran, you will be responsible for leading the Customer Support & Service Managers, Customer Services Representatives, and Aftermarket sales for the Americas region. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and support teams to ensure seamless customer experiences and foster long-term relationships.

Key Responsibilities:

• Develop and implement a comprehensive customer service and sales strategy aligned with the company's goals and objectives.

• Lead contract negotiations with key clients and partners to secure favorable terms and agreements, while ensuring contracts comply with company policy and risk is mitigated.

• Escalation point for customer issues raised by the CSR/CSSM teams.

• Monitor industry trends and competitor activities to stay ahead of market changes and customer expectations.

• Coordinate the support team with regards to customer contractual obligations in order to ensure compliance with the contract terms and applicable rules.

• Responsible for revenue and profitability forecasting for all Aftermarket sales in the Americas region.

• Monitor customer feedback and implement improvements to service processes and policies.

• Act as the voice of the customer within the organization, advocating for product improvements, and representing customer needs in executive meetings.

• Responsible for customer relationships as it relates to in service fleet support and sales.

• Drive sales growth by developing and executing pricing strategies to achieve maximum margin, growth and financial targets.

• Lead, mentor, and inspire a high-performing team of customer service and sales professionals to achieve key performance metrics.

• Set clear goals and performance expectations, providing regular feedback and coaching to team members.

• Oversee accounts receivable collections to ensure timely and efficient collection of outstanding payments.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.

• Minimum of 8 years of experience in customer service and sales management, with at least 5 years in a leadership role.

• Proven track record of driving sales growth and improving customer satisfaction.

• Strong leadership and team management skills with the ability to inspire and motivate a diverse team.

• Excellent communication, negotiation, and interpersonal skills.

• Analytical mindset with the ability to leverage data for decision-making and strategy development.

• Experience working with and/or for a foreign held company (French language skills is a plus).

  • Grand Prairie, Texas, United States Safran Full time

    Job Title: Customer Support & Sales DirectorReporting to the VP of Aftermarket, the Customer Support & Sales Director is the head of the CSSM (Customer Support & Service Managers), the CSR (Customer Services Representatives) and Aftermarket sales for the Americas region.Key Responsibilities:Develop and implement a comprehensive customer service and sales...


  • Grand Prairie, Texas, United States Safran Full time

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Safran Electronics & Defense, Avionics USA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support...


  • Grand Prairie, Texas, United States Shorr Packaging Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Shorr Packaging. As a key member of our organization, you will be responsible for leading a diverse and inclusive team in a fast-paced and rapidly changing environment.Key ResponsibilitiesHiring and Training: Partner with HR to recruit, onboard, and...


  • Grand Prairie, Texas, United States Safran Full time

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Safran Electronics & Defense, Avionics USA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesEstablish and maintain effective...


  • Grand Prairie, Texas, United States Shorr Packaging Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Shorr Packaging. As a key member of our organization, you will be responsible for leading a diverse and inclusive team in a fast-paced and rapidly changing environment.Key ResponsibilitiesHiring and Onboarding: Partner with HR to recruit, interview, and...


  • Grand Prairie, Texas, United States Sileo Full time

    Job OpportunityWe are seeking a highly motivated and career-focused individual to join our Customer Support team as a Customer Support Representative. As a key member of our team, you will play a pivotal role in assisting with the execution of customer acquisition campaigns and delivering an exceptional customer support experience.What We OfferJob Security...

  • Customer Support

    3 days ago


    Grand Prairie, Texas, United States Safran Full time

    Job Summary:Reporting to the VP of Aftermarket, the Customer Support & Sales Director is responsible for leading the CSSM (Customer Support & Service Managers), CSR (Customer Services Representatives), and Aftermarket sales for the Americas region. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and...


  • Grand Prairie, Texas, United States Safran Full time

    Job Title: Customer Support and Sales DirectorReporting to the VP of Aftermarket, the Customer Support and Sales Director is responsible for leading the Customer Support and Service Managers, Customer Services Representatives, and Aftermarket sales for the Americas region.Key Responsibilities:Develop and implement a comprehensive customer service and sales...

  • Customer Support

    4 days ago


    Grand Prairie, Texas, United States Safran Full time

    Job Summary:As the Customer Support & Sales Director at Safran, you will be responsible for leading the CSSM and CSR teams to deliver exceptional customer experiences and drive sales growth in the Americas region. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and support teams to ensure seamless...


  • Grand Prairie, Texas, United States Sileo Full time

    Job OverviewWe are seeking a highly motivated and career-focused individual to join our Customer Support team as a Sales and Client Support Representative. As a key member of our team, you will play a pivotal role in assisting with the execution of customer acquisition campaigns and delivering an exceptional customer support experience.Our team is dedicated...


  • Grand Prairie, Texas, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Grand Prairie, Texas.In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, client...


  • Grand Prairie, Texas, United States Sileo Full time

    Job OpportunityWe are seeking a highly motivated and career-focused individual to join our Customer Support team as a Sales and Client-Facing Professional. This is a unique opportunity for growth and development in sales, client-facing, and customer support.What We Offer:Job Security and StabilityHolidays and Sundays OffHigh Income PotentialNo More Late...


  • Grand Prairie, Texas, United States Samra Organization Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. As a key member of our organization, you will be responsible for delivering exceptional customer service and sales support to our clients.Key Responsibilities:Provide top-notch customer service and support via...


  • Grand Prairie, Texas, United States Conn's Full time

    Position Overview:As a Customer Service Representative at Conn's HomePlus, you will play a crucial role in enhancing customer satisfaction and ensuring a positive shopping experience.Key Responsibilities:Assist customers with their inquiries, manage orders, and process payments efficiently.Provide detailed information regarding our products and...


  • Grand Prairie, Texas, United States Rooms To Go Full time

    As a Sales Support Associate at Rooms To Go, you will be responsible for providing exceptional customer service and supporting sales associates in the outlet stores. Your duties will include processing payments, answering delivery questions, and assisting with customer care responsibilities. You will also be responsible for answering phones and performing...


  • Grand Prairie, Texas, United States IAA Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch operations team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our business.Key ResponsibilitiesProvide top-notch customer support through...


  • Grand Prairie, Texas, United States FedEx Full time

    Customer Service Role at FedExAs a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each...


  • Grand Prairie, Texas, United States Poly-America Full time

    {"h1": "Sales Assistant Role at Poly-America", "p": "Poly-America, a leading manufacturer of polyethylene products, is seeking a Sales Assistant to support our sales department. As a Sales Assistant, you will play a crucial role in preparing reports, managing data, and providing exceptional customer service to our national account customers.", "ul": [{"li":...


  • Grand Prairie, Texas, United States Aurora Parts Full time

    Customer Service RepresentativeThis position plays a vital role in ensuring that our customers receive exceptional service and support.Main Responsibilities:Provide timely and effective responses to customer inquiriesMaintain accurate records of customer interactionsCollaborate with internal teams to resolve customer issuesDevelop and implement strategies to...


  • Grand Prairie, Texas, United States Polk Mechanical Company Full time

    Job Title: Operations Support ManagerPolk Mechanical is seeking a highly skilled Operations Support Manager to oversee and optimize the operational functions related to HVAC service delivery. This role involves managing support staff, coordinating service schedules, ensuring compliance with industry standards, and implementing processes to enhance...