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Customer Service Representative

1 week ago

Newport News, Virginia, United States MHC Equity Lifestyle Properties Full time

MHC Equity Lifestyle Properties is committed to providing exceptional resort communities where our residents can thrive. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests and residents, ensuring their stay is memorable and enjoyable.

The ideal candidate will have a high school diploma or equivalent experience and at least 1 year of experience in customer service. Strong communication skills and the ability to work effectively in a team are essential for this role.

We offer a comprehensive benefits package, including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we invite you to apply for this exciting opportunity.

Job Description:

  • Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
  • Process payments and deposits.
  • Run reports and submit maintenance request forms to ensure office efficiency.
  • Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
  • Prioritize customer satisfaction, address conflicts, and solve problems promptly.