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Senior Relocation Specialist

2 months ago

Reston, Virginia, United States White Glove Solution Full time
Job Overview

Position Summary:

At White Glove Solution, we are dedicated to offering comprehensive and stress-free relocation services specifically designed for our senior clientele. Our mission is to facilitate a respectful, compassionate, and smooth transition into their new residences. We prioritize emotional support, the careful handling of cherished possessions, and collaboration with charitable organizations to ensure our clients enjoy a seamless moving experience.

Key Responsibilities:

Fragile Item Handling:

  • Expertly pack and secure fragile items, including glassware, ceramics, artwork, and antiques, utilizing appropriate materials and techniques to prevent damage during transport.

General Packing:

  • Efficiently pack everyday household items, ensuring they are organized and well-protected for the move.

Documentation:

  • Capture clear photographs of items prior to packing to provide visual documentation for accountability and assist in the unpacking process.

Inventory Management:

  • Label and document all packed items to facilitate accurate inventory tracking and ease of unpacking at the new location.

Quality Control:

  • Conduct thorough inspections of packed items to ensure their safety and condition, making adjustments to packaging as necessary.

Client Communication:

  • Maintain open and empathetic communication with senior clients, addressing their concerns and providing reassurance throughout the packing process.

Team Collaboration:

  • Work closely with the moving team to ensure the safe loading and unloading of packed items, providing assistance as needed.

Problem Resolution:

  • Identify and address any packing challenges or issues that may arise during the moving process.

Client Satisfaction:

  • Strive to exceed client expectations by delivering exceptional service with kindness and professionalism.

Qualifications:

  • Experience: Previous experience in moving, packing, or a related field is preferred but not mandatory. Training will be provided.
  • Physical Capability: Must be able to lift, carry, and move heavy items safely, requiring physical strength and stamina.
  • Attention to Detail: Strong attention to detail is essential for securely and accurately packing valuable items.
  • Communication Skills: Effective verbal communication skills to interact with senior clients and team members.
  • Empathy and Patience: Ability to provide compassionate support to senior clients during their relocation.
  • Organizational Skills: Highly organized with the ability to accurately label and document items for efficient unpacking.
  • Problem-Solving Skills: Quick thinking and ability to address packing and moving challenges as they arise.
  • Team Player: Ability to work collaboratively with the moving team to ensure a smooth moving experience.
  • Driver's License: A valid driver's license is preferred but not required.
  • Background Check: Successful candidates will undergo a background check as part of the hiring process.

Preferred Attributes:

  • Ability to work independently and as part of a team.
  • High initiative and ability to work with minimal supervision.
  • Knowledge of industry-specific regulations and compliance requirements.

Working Conditions:

Hours:

  • The typical workweek consists of 40 hours, Monday through Friday, with occasional weekend work as needed.

Overtime:

  • Overtime may be required based on business demands.

Work Environment:

Office and on-the-road work with regular interactions with clients and team members.

Travel Requirements:

Limited travel for client visits and events, with travel expenses covered according to company policy.

On-Call Responsibilities:

Rotational on-call duties may apply during move days.

Special Conditions:

Ability to handle diverse tasks and adapt to changing priorities. Physical requirements may include moderate lifting and standing during client consultations.

Workplace Policies:

All employees are expected to adhere to company policies, including confidentiality and non-discrimination policies.

Evaluation:

Performance evaluations will be conducted annually to assess job performance and support professional development.

If you are passionate about assisting seniors during significant life transitions and possess relevant skills in moving and packing, we invite you to consider this opportunity at White Glove Solution.