Concessions Team Member

2 weeks ago


Columbus, Ohio, United States Marcus Theatres Full time
Job Summary

We are seeking a highly motivated and customer-focused Concessions Attendant to join our team at Marcus Theatres. As a key member of our concession team, you will be responsible for providing exceptional service to our guests, ensuring a high level of cleanliness and organization in the concession area, and meeting sales expectations through loyalty card sign-ups, suggestive selling, and upselling.

Key Responsibilities
  • Provide excellent customer service to guests, responding to their needs and resolving any concerns in a friendly and professional manner.
  • Operate point-of-sale terminals and make accurate change, handling cash and credit transactions with ease.
  • Prepare food and beverage orders while following company food safety policies and local regulatory guidelines.
  • Fill online concession orders and prepare for pickup, ensuring timely and efficient service.
  • Perform daily concession maintenance duties, including daily stocking and cleaning, to maintain a clean and organized concession area.
  • Follow instructions on safe use of all chemicals and cleaning materials, adhering to company and regulatory guidelines.
  • Monitor and communicate social distancing guidelines to ensure a safe and enjoyable experience for all guests.
Requirements
  • Possess strong interpersonal, verbal, and written communication skills, with the ability to work effectively in a team environment.
  • Be willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
  • Have a flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
  • Be able to work in a high-volume, fast-paced environment, with the ability to multitask and prioritize tasks effectively.
  • Have a passion for delivering unparalleled hospitality and high-quality food and service.
Physical Requirements

The employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand and/or walk, and must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.



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