Pet Care Associate

1 week ago


El Cerrito, California, United States Petco Full time
Job Title: Pet Care Associate

Company: Petco

Job Summary: As a Pet Care Associate at Petco, you will be part of a collaborative culture that is centered around solving for the health and wellness needs of pets. You will provide exceptional customer service, engage with guests, and perform all aspects of point-of-sale service.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by being the subject matter expert on all products, nutrition, services, promotions, and local community events.
  • Guest Engagement: Engage with guests utilizing your acquired skills and training to provide a great experience.
  • Point-of-Sale Service: Perform all aspects of point-of-sale service, including cash sales, credit and check sales, returns, and exchanges.
  • Pet Knowledge: Be knowledgeable about pet-related events, resources, and related costs within the community.
  • Teamwork: Promote a positive culture of teamwork, inclusion, and collaboration.
  • Adoption Events: Inform guests of upcoming adoption events and explain our Think Adoption First philosophy.
  • Product Knowledge: Maintain familiarity with current promotions and special services.
  • Additional Duties: Complete other duties and special projects as assigned.
Requirements:
  • Education: High school diploma or GED is generally preferred.
  • Experience: Prefer a minimum of 2 years of experience in providing the public with information in the animal nutrition, care/wellness/treatment knowledge areas.
  • Retail Experience: A minimum of one year in a retail environment is highly preferred.
  • Computer Skills: Possess basic computer skills with the ability to quickly research information from the Internet.
  • PETCO Systems: Must be proficient in the use of the PETCO PetNet and have the ability to access product information using the POLARIS system.
  • Certifications: Must be certified on all Companion Animal Departments, Nutrition certified, and PIJAC certified (California only).
Work Environment:

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the location briefly.

Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary), and standing for long periods of time.

The large majority of this associate's time will be spent in direct contact with our customers.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations.

Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws.

If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$26.00 Hourly or Salary Range will be reflected above.


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