Infrastructure Engineer II

7 days ago

Wilmington, North Carolina, United States InsideHigherEd Full time
Job Title: Infrastructure Engineer II

We are seeking an experienced Infrastructure Engineer II to join our team at InsideHigherEd. As a key member of our IT infrastructure team, you will be responsible for designing, implementing, and maintaining our complex server environments, cloud infrastructure, and network security.

Key Responsibilities:
  • Manage and optimize complex server environments for high availability, clustering, and load balancing, including cloud-based infrastructure across AWS, Azure, and Google Cloud.
  • Oversee container technologies like Docker and Kubernetes, focusing on orchestration, scaling, and efficient management.
  • Handle advanced networking tasks including VLAN segmentation, routing, VPN configuration, and ensure network security compliance.
  • Design and implement automation workflows with tools like Ansible, Puppet, or SCCM, and employ Infrastructure as Code (IaC) with Terraform or CloudFormation.
  • Lead enterprise backup strategy, ensuring data integrity, compliance, and swift recovery, and design and execute disaster recovery plans for business continuity.
  • Manage hypervisor environments, focusing on security, snapshot management, and VM resource optimization for high availability and performance tuning.
  • Utilize exceptional problem-solving skills for diagnosing and resolving complex issues, and maintain thorough documentation and foster knowledge sharing within the team.
  • Coordinate infrastructure changes and upgrades with effective change management practices, contribute to budget discussions, perform cost analyses, and manage expenses for infrastructure optimization and cost savings.
  • Provide 24/7 on-call support for continuous infrastructure reliability.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field, or equivalent experience in IT support.
  • 3 years of experience in IT infrastructure, specifically focusing on system optimization and security, in a role of similar capacity.
  • Proficiency in server administration, with the ability to set up, configure, and maintain Windows and Linux servers, coupled with a thorough understanding of firewall concepts and their application in managing server security.
  • Strong understanding of networking concepts, including VLANs, subnets, routing, and DNS management.
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • Experience in managing and optimizing critical infrastructure components, including servers, storage, and networking equipment.
  • Familiarity with Infrastructure as Code (IaC) tools like Ansible, Terraform, or Puppet.
  • Scripting and automation skills such as languages like PowerShell, Python, or Bash, along with a solid understanding of source control practices using Git.
  • Knowledge of containerization technologies such as Docker and container orchestration platforms like Kubernetes is a plus.
  • Advanced troubleshooting skills for resolving complex technical issues.
  • Understanding of IT security principles and best practices, including securing server environments and data.
  • Strong problem-solving abilities and analytical skills.
  • Effective communication skills for collaborating with team members and stakeholders.
  • Leadership skills and the ability to mentor junior engineers.
  • Project management and organizational skills for handling infrastructure projects.
  • Expertise in Device Client Management.
Preferred Qualifications:
  • Advanced degree in computer science, information technology, or a related field, or equivalent experience in IT support.
  • Relevant certifications like AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, or certifications from IaC tool providers.
  • Proficiency in data center operations, including power and cooling management.
  • Experience in managing vendor relationships and service level agreements (SLAs).
  • Hands-on experience leading or participating in infrastructure projects, including migrations, upgrades, and automation initiatives.
  • Proficiency in creating and maintaining detailed infrastructure documentation.
  • Effective leadership, teamwork, and communication skills.
  • Background in academic IT environments.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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