Admissions Coordinator
6 days ago
Job Summary
The Admissions Specialist plays a critical role in the Access/Admissions Department, responsible for completing initial triage via face-to-face interview of all incoming patients. This includes gathering clinical information, reviewing patients for admission, and collaborating with healthcare professionals to ensure seamless patient care.
Key Responsibilities
- Answer telephone inquiries and provide information regarding inpatient and outpatient services to patients, families, and referral sources.
- Triages appointments and schedules patients at appropriate locations, providing assistance to all aspects of patient intake.
- Enter patient data into a computer system, performing computer processes related to admissions, referrals, and scheduling.
- Conduct intake evaluations, asking clinically pertinent questions during patient and/or family interviews, and recognizing critical situations necessitating immediate clinical intervention.
- Notify units of pending admissions and outpatient centers to arrange treatment for patients requiring that level of care.
- Perform pre-certification/authorization reviews with payors and tend to the care and comfort needs of patients and their families.
- Meet and exceed expectations by responding promptly with tact and sensitivity, adhering to HMH Organizational competencies and standards of behavior.
Requirements
- Bachelor's degree from an accredited college/university in social work, psychology, nursing, or a related field.
- Previous clinical experience in an inpatient setting in a psychiatric or substance abuse facility.
- Excellent written and verbal communication skills, as well as proficiency in computer skills, including Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
- Master's degree in Social Work, Counseling, or a related field.
- Prior years of experience working as a NJ screener or in a psychiatric admissions department.
Licenses and Certifications
- AHA Basic Health Care Life Support HCP Certification or completed within the first 90 days of employment.
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