Patient Care Specialist

2 weeks ago


Johnstown, Pennsylvania, United States Jushi USA Full time
About Jushi USA

Jushi USA is a leading vertically integrated cannabis company that operates in multiple states across the country. Our mission is to provide a sophisticated, data-driven, and modern cannabis experience to our customers.

Job Summary

We are seeking a highly skilled Patient Care Specialist to join our team at Jushi USA. As a Patient Care Specialist, you will be responsible for delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.

Key Responsibilities
  • Customer Service: Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
  • Product Knowledge: Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
  • Patient Benefits: Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
  • Store Operations: Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Point of Sale: Operate cash register, computer-based POS system, and cash drawer.
  • Team Collaboration: Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines.
Requirements
  • Education: High School diploma or General Education Development (GED) required; Associate or Bachelor's degree in any field preferred.
  • Experience: Minimum of 2 years' experience with customer service in retail.
  • Skills: Excellent computer, mathematical, language, and reasoning skills; Bilingual in Spanish preferred; Excellent multi-tasking skills over the phone and in-person.
What We Offer

We offer a comprehensive benefit package that includes medical, dental, vision, life, short, and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal opportunity employer and welcome applications from qualified candidates.



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