Logistics Customer Support Specialist

5 days ago


Columbus, Ohio, United States PrideStaff Full time

PrideStaff Logistics Job Overview

We are seeking a skilled Logistics Customer Support Specialist to join our team in Columbus, OH. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Job Summary:

  • Timely audit and completion orders in SW Operating System (SWS).
  • Promptly review service requirement issues and determine best course of action and communicate same to Drivers and Customers noting same in notes field in SWS.
  • Update orders in SWS for accessorial service and charges
  • Track, manage and maintain IMC Chassis Fleet
  • Maintain confidentiality regarding driver pay information, customer accounts and dispatch activities
  • Enter orders in SWS
  • Communicate customer delivery needs and appointment dates/times, quote rates of customer and relate service requirements to dispatchers
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status
  • Propose and implement procedures to improve overall customer service

About the Role:

  • This is a full-time position with excellent benefits and bonus opportunities.
  • You will work in a fast-paced environment that requires strong communication skills and ability to multi-task effectively.
  • Our company offers a wide-range of career options, whether you prefer temporary or full-time positions.

Requirements:

  • Computer literate with Data entry skills
  • Excellent communication and organizational skills
  • Ability to multi-task
  • Must be forward thinking
  • Must be able to work independently
  • Must have intermodal experience

Salary: $45,000 - $55,000 per year



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