Logistics Customer Support Specialist
5 days ago
PrideStaff Logistics Job Overview
We are seeking a skilled Logistics Customer Support Specialist to join our team in Columbus, OH. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Job Summary:
- Timely audit and completion orders in SW Operating System (SWS).
- Promptly review service requirement issues and determine best course of action and communicate same to Drivers and Customers noting same in notes field in SWS.
- Update orders in SWS for accessorial service and charges
- Track, manage and maintain IMC Chassis Fleet
- Maintain confidentiality regarding driver pay information, customer accounts and dispatch activities
- Enter orders in SWS
- Communicate customer delivery needs and appointment dates/times, quote rates of customer and relate service requirements to dispatchers
- Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status
- Propose and implement procedures to improve overall customer service
About the Role:
- This is a full-time position with excellent benefits and bonus opportunities.
- You will work in a fast-paced environment that requires strong communication skills and ability to multi-task effectively.
- Our company offers a wide-range of career options, whether you prefer temporary or full-time positions.
Requirements:
- Computer literate with Data entry skills
- Excellent communication and organizational skills
- Ability to multi-task
- Must be forward thinking
- Must be able to work independently
- Must have intermodal experience
Salary: $45,000 - $55,000 per year
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