Banking Professional

Pacific Premier Bank Job Overview

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Pacific Premier Bank is a top-performing financial institution dedicated to taking care of its customers and employees, making them feel welcomed and valued through long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion.

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We use the latest banking solutions combined with friendly service to represent our brand and culture. You will help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust.

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As a Sr Bank Teller at Pacific Premier Bank, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will listen actively to clients' concerns and inquiries and respond quickly in a helpful and empathetic manner to build long-lasting relationships with clients.

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A Sr Bank Teller is a key role for our clients and prospects and is often the first point of contact for those who visit the branch. Whether it is to perform a transaction or inquire about banking products and services, a Sr Bank Teller is there to help get to the right place.

">Responsibilities">

• Client Service">

Ensure a high level of delivery in line with the Bank's Client Service Standards (emails/phone/communication).

">Transaction Processing">

Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective.

">Cash Handling">

Balance and maintain cash drawer in accordance with branch performance standards.

">Customer Advocacy">

Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions.

">Regulatory Compliance">

Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position.

">Account Maintenance">

Performs account maintenance in accordance with establish bank policies and procedures.

">Daily Reporting">

Responsible for reviewing and verifying daily reports assigned by Branch Management (closing notes).

">Relationship Building">

Open consumer and business accounts in accordance with established bank policies and procedures.

">Cross-Sell Opportunities">

Has strong knowledge of the various bank deposit products and services in order to make recommendations and referrals based on customer's needs.

">Meet Sales Goals">

Uncover cross-sell opportunities internally and with partners through needs-based conversations.

">Additional Responsibilities">

Meet assigned goals as assigned by branch management.

">Lead Generation">

Create basic leads list for other internal partners.

">Ad-Hoc Tasks">

Other duties as assigned.

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• ">Requirements">
  • Experience">

6+ months of banking experience including Bank Teller preferred.

">Sales Experience">

Sales experience preferred.

">Work Schedule">

Able to work from our Lynnwood branch Monday - Friday from 8:30AM - 4:30PM.

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• ">Compensation">

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $17.29/hr to $25.94/hr. Actual compensation will vary based on various factors including but not limited to location, experience and performance. A business line incentive may be provided ranging from 0%-20% of the base salary offered, in addition to medical and other benefits, dependent on the position.

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For more information regarding our benefits, please visit https://www.ppbi.com/careers.html.

">Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities">

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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• ">Tips For Success In This Role">
  • Active Listening">

Listen actively to clients' concerns and inquiries and respond quickly in a helpful and empathetic manner to build long-lasting relationships with clients.

">Communication Skills">

Ensure a high level of delivery in line with the Bank's Client Service Standards (emails/phone/communication).

">Problem Solving">

Proactively respond to incoming calls and serves as a customer advocate in researching and resolving errors and answering questions.

">Knowledge Of Banking Products And Services">

Has strong knowledge of the various bank deposit products and services in order to make recommendations and referrals based on customer's needs.

">Meet Sales Goals">

Uncover cross-sell opportunities internally and with partners through needs-based conversations.

">Teamwork">

Contribute significantly to the success of the branch by delivering exceptional customer experiences.

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