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Customer Service Representative

2 months ago

Kernersville, North Carolina, United States ERD Ltd Inc Full time
Job Overview

We are looking for a dedicated and customer-oriented individual to take on the role of a Customer Service Representative. In this position, you will play a crucial role in delivering outstanding service to our clients and ensuring their requirements are fulfilled. You will act as the main point of contact between the client and the organization.

Key Responsibilities:
  • Engage with clients to comprehend their requirements and offer suitable solutions.
  • Manage incoming and outgoing communications through calls and emails to assist clients with inquiries, estimates, and issues.
  • Follow up with clients via calls and emails to ensure satisfaction.
  • Accurately input client information into the database.
  • Daily update of inbound repair unit data into the system.
  • Evaluate client feedback to identify areas for service enhancement.
  • Communicate professionally and amicably with clients and internal teams.
  • Assist in resolving client complaints or concerns promptly.
  • Maintain a high standard of phone etiquette during client interactions.
  • Collaborate with various teams to ensure client needs are addressed.
  • Complete paperwork, share video links with clients, and perform additional assigned tasks.

Compensation: Starting pay is $17/hour, transitioning to a salary after a designated probationary period.

Required Skills:
  • Proficient data entry skills with a keen eye for detail.
  • Exceptional customer service abilities, including managing challenging situations with empathy and professionalism.
  • Capability to assess client needs and provide fitting solutions.
  • Multilingual skills are advantageous.
  • Strong verbal and written communication skills.
  • Experience in outbound communication is beneficial.

Become a vital part of a dynamic organization that values its workforce. We offer competitive remuneration, career advancement opportunities, and a supportive workplace culture.