Customer Service Representative

3 weeks ago


Yreka, California, United States Suburban Propane Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound sales and service-related calls, and performing administrative functions to ensure the highest level of customer satisfaction.

Key Responsibilities
  • Provide proactive sales and service support to customers through phone, email, and in-person interactions
  • Maintain a thorough knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Process and coordinate accounts receivable, collections, and accounts payable functions and activities
  • Assist with route forecasting and maintenance, and with the scheduling of daily service work, installation, and repairs
Requirements
  • Minimum of 3 years of experience in a customer service role
  • Minimum of a High School diploma or GED preferred
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
  • Ability to multi-task and prioritize assignments in a team environment
What We Offer

As a valued member of our team, you will enjoy a competitive salary, paid vacation, personal and sick pay, online learning opportunities, and training, as well as a 401(k) with company match and immediate vesting based on eligibility requirements.



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