Medical Equipment Support Specialist

4 weeks ago


Denver, Colorado, United States Rotech Healthcare Full time
About Rotech Inc.
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our company helps patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. We provide high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our website.

Overview and Responsibilities
We are seeking a dedicated Customer Service Representative to join our team. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/co-workers/referral sources as it relates to patient services and third-party reimbursement. The salary range for this position is $17-$22 per hour, depending on related experience. This role requires working Monday-Friday, 8:30am-5:30pm.

Essential Job Duties and Responsibilities
This position involves assisting with updating the respiratory grid, clearing previous day's routes, checking paperwork for accuracy and completeness, communicating with patients/referral sources, completing SOPs/CMNs, documenting on tracking logs, complying with company policies and procedures, coordinating patient information, processing paperwork, preparing deposits, verifying insurance coverage information, and resolving customer issues. The ideal candidate will have one year of related work experience, medical terminology knowledge, and excellent communication skills.

Required Skills and Qualifications
The following qualifications are required for this position:
  • High school diploma or GED equivalent
  • One year of related work experience
  • Medical terminology knowledge
  • Excellent communication skills
This role also requires accurately performing simple mathematical calculations, interpreting communications, maintaining confidentiality, multi-tasking, self-motivation, and working independently and as part of a team.

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